Client Success Manager at Goodsted

We’re looking for a passionate individual to join our team as Client Success Manager. Goodsted is a platform for businesses to effectively engage employees and stakeholders to progress social and environmental goals. Essentially we help businesses run volunteering programmes that employees get excited about! 
 

The challenges that we face as a society are bigger than any one of us. And no one voice has the answer. We help individuals, organisations and communities come together to turn lofty goals into practical action, and help them collaborate towards building a better future and creating impact at scale. So Goodsted is not just a software solution for businesses, it’s an open community platform where anyone can participate with their skills and time. 

As our Client Success Manager, your role will be to build and maintain relationships with all our clients. Your main task is to ensure all of our clients have the best onboarding experience possible, and once live, understand the client’s goals and make them come to life. Goodsted currently has 4 membership plans, which attracts businesses from a variety of industries and sizes therefore you’ll get a chance to work with SMEs as well as Corporates. 

What we’re offering you

Salary: £35k-£40k (depending on experience)

Salary might be lower than larger companies - but in return you will receive equity, independence, and the opportunity to really shape the future of what we’re building.

Goodsted is made up of 10 passionate individuals; a Founder/CEO, a Product Manager, a Community Executive, a CTO, 2 Front-end developers, a Back-end developer, a QA tester, a UI Designer and a Graphic Designer, along with 16 advisors who are ready to help when we need them! Check out the full team here. You will be the first member of our Client Success team, and will work closely with the Founder/CEO, the Product Manager, the Community Executive and the Graphic Designer. You will have the opportunity to build your own team as we grow. 

When you become part of Goodsted you can expect:

• Inspirational community members; changemakers, nonprofits and volunteers. 
• 2 days each quarter (every 3 months) to share your skills / volunteer through the Goodsted platform
• Learning and development budget to support your career growth and skill development (e.g. courses, conferences, workshops)
• Employee share option program (so you can own a piece of Goodsted!)
• Employee pension scheme
• Flexible working options (both location and times)
• 28 days holiday, plus bank holidays and a day off on your birthday
• Personal coaching with MoreHappi for your well being
• Team workshops, and social events
• 4 day work week option (timing and salary to be considered)

What you’ll do:

• You’ll own the client life cycle from beginning to end: from kick-off meeting through to account management.
• You’ll need to be proactive, anticipating what the client may want next, and keeping them up to date on Goodsted news and feature updates.
• The other aspect of this role is the launch and implementation of new accounts; you’ll explain how Goodsted will launch into their organisation, from an operational standpoint to the campaign side of things. Your biggest task is to make the client happy whilst always keeping Goodsted’s goals in mind.
• This is an incredibly fast-paced role, you’ll need to love juggling multiple tasks at once and thrive in a busy and demanding environment.

Who you are:

• You’re collaborative and respectful as a team player. You positively contribute to Goodsted as a team. You’re supportive and see success as team success.
• You feel confident representing yourself and your work, and you’re eager to get involved with some public speaking opportunities. 
• You are very diligent, and attention to detail is something that comes very naturally to you.
• You take ownership of your deliverables and you admit your mistakes. You take responsibility and you’re proactive in identifying solutions.

What you should have:

• You have 2+ years experience in a client facing role
• Proven ability to liaise confidently with clients at all levels
• Ability to analyse data for client presentation
• Strong PowerPoint skills
• You are a self-starter who is happy to pick up any task assigned to them and who grasps new concepts quickly.

What would be nice for you to have:

• You have been a part of a scale up journey within an early stage startup
• Experience in B2B company
• Experience managing Enterprise level client relationships

About Goodsted

At Goodsted, we’re on an ambitious journey to become the world’s most engaging, accessible and diverse platform to collaborate on social and environmental development in the next 3 years. 

This means supporting thousands of non-profits and impact startups to progress with their goals, and enabling thousands of individuals to share their time and skills for good. We have an open community platform for anyone to easily participate, and we use this same platform as a software solution to make it easy for companies to not only engage their employees, but also their customers, suppliers and partners to bring all stakeholders together in progressing social and environmental goals. 

We’re early in our journey, but we have already made significant progress. Over the past year, we launched and beta-tested our platform, secured our first clients, built partnerships, received support from accelerators and advisors, and secured some early investment. We’re continuing to refine our platform, and are preparing to officially launch out-of-beta by mid-December 2021, as well as raising our second round of investment. 2022 is going to be the year of growth, as we launch in Manchester and continue to grow across Greater London and other UK cities. We will be running pilots in other countries too in the following years, so this role has the potential to grow to a global leadership role.